General:
1. How do I pre-order my Cutie Loot?
2. How much does it cost?
3. I pre-ordered my Cutie Loot, now what?
4. Can I purchase past boxes?
5. Can I gift Cutie Loot to a friend?
6. Why should I join the Cutie Loot update group?

Troubleshooting:
7. I accidently purchased Cutie Loot. Can I get a refund?
8. I accidently deleted my Cutie Card! What can I do?
9. I don’t like the items I received. Can I get a refund?

Creators & Bloggers:
10. How can I become a designer for Cutie Loot?
11. I am a designer and have received an invitation in the past. Can I still join?
12. Is Cutie Loot accepting bloggers?

My question wasn’t answered here! What do I do now?


Answers:

1. How do I pre-order my Cutie Loot?
Please refer to the “How it works”-page for a detailed answer.

2. How much does it cost?
Cutie Loot will cost L$1,500 during pre-ordering. Pre-orders open from the 24th until the 7th of every month. After the 7th (noon SLT), the price of the boxes will permanently raise to L$3,000.

Please note that there is a 24 hour period between the end of pre-orders (7th, noon SLT) and the official Cutie Loot release (8th, noon SLT). During this 24 hour period, Cutie Loot’s price will already have been raised to L$3000.

3. I pre-ordered my Cutie Loot, now what?
This is when the waiting game begins. Cutie Loot is officially released on the 8th of every month at noon SLT. Join the Cutie Loot update group to receive a direct notification once Cutie Loot is officially released.

4. Can I purchase past boxes?
Yes, you can! You can find past Cutie Loot boxes on the official Cutie Loot marketplace. We are currently also working on an in-world location for past boxes. Check back later for updates!

5. Can I gift Cutie Loot to a friend?
You can gift (previously released) Cutie Loot to your friends via marketplace.

6. Why should I join the Cutie Loot update group?
Our official update group will directly notify you once pre-orders open, when Cutie Loot is officially sent out and in case items are updated/fixed. The group chat can also be used to chat with and support fellow Cutie Looters.

7. I accidently purchased Cutie Loot. Can I get a refund?
No. Accidental purchases will not be refunded. Please be mindful when making purchases.

8. I accidently deleted my Cutie Card. What do I do?
We have set up a redelivery terminal at the HQ (it looks like a mailbox). Once you click it, you will be redirected to a website where you can redeliver past purchased items.

9. I don’t like the items I received. Can I get a refund?
No. Similar to other subscription boxes, Cutie Loot is meant to be a surprise. Please keep this in mind when making purchases.

10. How can I become a designer for Cutie Loot?
Designers are currently by invite only. Thank you for your interest!

11. I am a designer and have received an invitation in the past. Can I still join?
Yes! Please contact Kawaiilian Resident via notecard to express your interest.

12. Is Cutie Loot accepting bloggers?
Our blogger team is currently by invite only. Thank you for your interest!

13. My question wasn’t answered here! What do I do now?
No worries! We’ll be happy to help you with your questions. Please use the the following form to contact us:

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