General:
1. How do I pre-order my Cutie Loot?
2. How much does it cost?
3. I pre-ordered my Cutie Loot, now what?
4. Can I purchase past boxes?
5. Can I gift Cutie Loot to a friend?
6. Why should I join the Cutie Loot update group?

Troubleshooting:
7. I accidently purchased Cutie Loot. Can I get a refund?
8. I accidently deleted my Cutie Card! What can I do?
9. I don’t like the items I received. Can I get a refund?

Creators & Bloggers:
10. How can I become a designer for Cutie Loot?
11. I am a designer and have received an invitation in the past. Can I still join?
12. Is Cutie Loot accepting bloggers?

My question wasn’t answered here! What do I do now?


Answers:

1. How do I pre-order my Cutie Loot?
Pre-orders can be made via the marketplace as well as via an in-world terminal. Once you pre-order your Cutie Loot, you will receive a Cutie Card. Do NOT delete your Cutie Card!

About the Cutie Card:
The Cutie Card functions as an access pass and back-up system. The card will not work until the 8th of the month. Once Cutie Loot is officially released on the 8th, your Cutie Loot will automatically be sent to you.

However, you will be able to click the Cutie Card to automatically redeliver your Cutie Loot in case you did not receive your HUD or if you would like to have your HUD redelivered.

cutie-card-blank2It’s important to hold on to this HUD until the 8th of the month. Once you have received your official Cutie Loot HUD, you are free to delete your Cutie Card.

Cutie Cards are exclusively distributed to customers who pre-order Cutie Loot. Cutie Cards will expire once a new round of pre-ordering begins. After that you will not be able to use your past Cutie Card.

2. How much does it cost?
Cutie Loot will cost L$1,500 during pre-ordering. Pre-orders open from the 24th until the 7th of every month. After the 7th, the price of the boxes will permanently raise to L$3,000.

3. I pre-ordered my Cutie Loot, now what?
This is when the waiting game begins. Cutie Loot is officially released on the 8th of every month at noon SLT. Join the Cutie Loot update group to receive a direct notification once Cutie Loot is officially released.

4. Can I purchase past boxes?
Yes, you can! You can find past Cutie Loot boxes on the official Cutie Loot marketplace. We are currently also working on an in-world location for past boxes. Check back later for updates!

5. Can I gift Cutie Loot to a friend?
You can gift boxes during pre-ordering as well as past boxes to your friends by adding the selected box(es) to your cart as a gift via marketplace.

6. Why should I join the Cutie Loot update group?
Our official update group will directly notify you once pre-orders open, when Cutie Loot is officially sent out and in case items are updated/fixed. The group chat can also be used to discuss and support fellow Cutie Looters.

7. I accidently purchased Cutie Loot. Can I get a refund?
No. Accidental purchases will not be refunded. Please be mindful when making purchases.

8. I accidently deleted my Cutie Card. What do I do?
We have set up a redelivery terminal at the HQ (it looks like a mailbox). Once you click it, you will be redirected to a website where you can redeliver past purchased items.

9. I don’t like the items I received. Can I get a refund?
No. Cutie Loot, similar to other subscription boxes, is meant to be a surprise. Please keep this in mind when making purchases.

10. How can I become a designer for Cutie Loot?
Designers are currently by invite only. Thank you for your interest!

11. I am a designer and have received an invitation in the past. Can I still join?
Yes! Please contact Kawaiilian Resident via notecard to express your interest.

12. Is Cutie Loot accepting bloggers?
Our blogger team is currently by invite only. Thank you for your interest!

13. My question wasn’t answered here! What do I do now?
No worries! We’ll be happy to help you with your questions. Please use the the following form to contact us: